Privacy Policy
The www.cognitivedirection.com website is owned by Cognitive Direction, which is a data controller of your personal data.
Cognitive Direction (“we”) are committed to protecting and respecting your privacy and complying with the data protection laws that apply to our business activities.
We have adopted this Privacy Policy, which determines how we are processing the information collected by www.cognitivedirection.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using www.cognitivedirection.com website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the www.cognitivedirection.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Business operations information we collect:
This includes information relating to our business clients’ personnel and representatives that we obtain in connection with entering into and performing contracts for the provision of our consultancy, courses, workshop, training materials and other products and services. This includes names, business email addresses, business location addresses, telephone numbers and job titles of our clients’ ‘stakeholders’ and other business contacts with whom we communicate to get contracts signed, process invoices and payments and make practical arrangements for the provision of our workout sessions and other products and services and information contained in or relating to any communications we receive, including any personal data contained in the communication content, address and contact details and any metadata associated with the communication. We obtain this data when people contact us by email, phone, via social media platforms or any other method of communication.
Business development information we collect:
This includes information relating to individuals who work for organisations that we consider might have an interest in our products and services, which we obtain as part of our business development activities from publicly available sources or from the individuals themselves, e.g. at networking seminars, conferences, and other events. This is likely to include standard business contact data such as name, business email address, job title, company, company location and phone number. We obtain website visitors’ names and email addresses if they choose to sign up for our newsletters via our website. Information about recipients’ interactions with our newsletter and other marketing emails such as email opening and clicks. This is obtained automatically by our marketing email services provider using various technologies. Information provided to us by website visitors via any of our website forms such as our ‘contact us’, enquiry, demonstration request, event registration and resource download request forms. This includes the visitor’s name, email address, job title, company and company details and any free-text content completed by the visitor. The forms on our website also generate metadata associated about the submission of the form, such as the time and date of submission and nformation relating to clients or participants who have opted-in for business development communications. This includes the participants name, email address, job title and company.
Participant information we collect:
Information relating to or obtained from individual staff of our business clients who participate in consultancy, courses, workshops, or other live sessions, whether conducted face to face or remotely, that we provide at the request of our business clients. This includes each participant’s name, business email address, business phone number, job title and employer name, to the extent provided to us; each participant’s personal email address, personal phone numbers where they have been provided to us. Information arising out of research groups, questionnaires, interviews, and surveys conducted by us as part of our initial research and/or analysis investigation, which may include names and job titles, demographic information, user opinions, diversity data and individual views and observations on employer/colleagues (see below to the extent that any such information constitutes special categories of personal data). Observational data about our client’s working environment obtained from observations conducted by us (where such observation is agreed with our client). Information contained in third party reports from previous training, which is usually aggregated or anonymised (if provided to us by our client). Information arising out of focus groups and interviews conducted during the session, which may include demographic information, user opinions, diversity data, individual views on employer/colleagues. Each participant’s IP addresses, which are collected automatically by our system. Psychological analysis, evaluations and psychometric data about participants (if psychological analysis, evaluations or psychometric/diagnostic tools are used in the session). Information about participants’ completion of tasks/sessions. Any personal information captured in an audio or video recording of the session (if the session is recorded). Participants’ ratings and feedback on the session, provided by participants using hard copy or online feedback forms (the participant’s IP addresses and a unique randomly generated ID will also automatically be collected). Participants’ names, email addresses and other information relating to their job, if and to the extent that participants choose to provide this information to us in feedback forms or by other means for the purpose of receiving follow-up and/or other emails from us and further information about participants, as determined and provided by our client should they choose to do so.
Why do we process your data?
Website usage data and business development data: Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system. Analysing use of our website, (e.g. finding out how many people visit various parts of the site and how they use it) in order to improve our website content and our website visitors’ browsing experience, present our website in the most effective manner for our visitors, allow website visitors to participate in interactive features of our website and keep our website safe and secure.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via hello@cognitivedirection.com.
Business operations and participant: Providing our products and services and responding to enquiries, such as consultancy, courses, workshops, seminars, and training materials and follow-up communication to our business clients and individual participants. Dealing with complaints. Keeping business records relating to our transactions, contracts, and provision of products and services. Analysing and understanding use of, and feedback on, our products and services so that we can improve the content and functionality of our products and services. Establishing, exercising or defending legal claims. Obtaining or maintaining insurance cover, managing risks or obtaining professional advice. Sending marketing communications about our products and services, including our e-newsletter and mail outs. Compliance with a legal obligation such as a statutory or regulatory obligation or an order of a court, government body or regulator.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will notify affected individuals and any applicable regulator of any personal data breach where we are legally required to do so.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to hello@cognitivedirection.com.